I was there with my friend who’s about to get married to take prenuptial videos. It was actually a gift that I would like to give them for their wedding.

We went to their Fishing Village restaurant to prepare there and take some shots. Of course we ordered some food from there. As a matter of fact, our bill summed up to more than a thousand pesos just for the food so that we could be considered as significant customers. We made it a point that we ordered every once in a while. We even rented their bike for an hour. The staff at the fishing village watched us in amusement as we shot each funny scene, they were in fact pretty accommodating.

After that we went to their hotel coffee shop to take shots there as well and the same as what we did at the Fishing Village, we ordered some food, pastries and coffee. I even planned to book my family vacation there because the staff seemed friendly and accommodating. I was as a matter of fact already preparing my card to pay for the booking. I can’t believe my friend and I even discussed having their wedding reception there! It would’ve been a total disaster given the character of their staff.

They let us shoot there until our video was almost finished. Right at the very last part of our shoot (while shooting the last scenes) the bellboy approached us and asked us if we had a permit. That caught me by surprise… they never asked us for any permit when we started and besides it was a personal video that we’re shooting. As a matter of fact, we just brought entry level dslr’s. All of a sudden, everybody was stopping us from taking pictures or videos. The front desk officer, the bellboy… etc. It was very embarrassing because it was very much unexpected. They are a resort, why would they stop customers from taking personal videos?? And that isn’t the worst part, after all the embarrassment, we all just decided to leave unable to finish our meals.

We weren’t even able to wait for our service to arrive as we felt we had to leave before our expected time. Who would want to stay if you’re already being embarrassed and demeaned by their staff?? Imagine having to walk out of that place!

WORST PART: On our way out, we decided to stop by the bridge and take a bit more shots. I can’t believe that the staff at the hotel actually had this security guard named JOHN go after us to tell us not to take pictures at the bridge. My brother got frustrated and asked him since when did they stop allowing customers to take pictures within the resort and he said that EVERYONE who took pictures in the resort should have a permit! He was extremely rude! He was actually asking us to leave already! It was the most embarrassing day of my life! I’ve been to the some of the finest hotels in the country and been to many of the best resorts and this was the WORST and I mean THE WORST treatment that I have ever received so far.

The guard actually acted like he’d have no hesitation in hurting us physically. His leaned towards my brother as if to show that he’s boss and this was just a SECURITY GUARD versus my brother who’s already a businessman and myself that is an event management officer who could’ve given them tons of business! I have already been interviewed by event magazines regarding venues in manila and Cavite and right now, I think I know what I’ll say about this resort.

Well, all I can say is that they have infuriated and embarrassed us enough to say that they are idiots! We’ll spread the word about how they treat their guests and I will make sure that all of my current clients and future clients NEVER book an event here in Island Cove.

How was the food? Let me put it this way – the trike drivers make bank whisking guests back and forth to Jollibee and KFC. When you can’t top Jollibee or KFC, in a sit-down resto, you’ve got some work to do

I enjoyed the grounds and the water park, but some details really surprised me – how does a water park not offer its guests TOWELS? Strange.