Latest service from Cebu Pacific: a Travel Fund for cancelled, rebooked and rescheduled flights
Most passengers find it a hassle to rebook, reschedule or even cancel their flights. But a new service from Cebu Pacific solves the problem by giving travelling Juans new options. This is in the form of the Travel Fund it introduced effective December 1. The Travel Fund works like a cellphone load or virtual wallet where flyers can store the value of their unused airline tickets, to be credited for later use.
Also under the airline’s new rules, a person who is unable to use his/her airline ticket can now transfer it to another person, but will be charged with the corresponding name change fee.
In a meeting with travel bloggers, Cebu Pacific’s corporate communications team led by Ms. Viveca Singson said the travel fund program gives CebuPac customers more options. The idea of an electronic wallet is actually practiced by other low-cost carriers in the world but Cebu Pacific now holds the distinction of being the first one to introduce it in the country.
Some of the terms and conditions in the program:
1. In the case of flight rebooking or cancellation, the value of the unused ticket can be stored and used within 90 days of the original flight date, less the corresponding cancellation and other charges.
2. In case of flight cancellation or delay by at least three hours, the value of the ticket can be refunded or stored in the travel fund, without charges. The flight may then be rebooked without any charge for as long as travel is made within 30 days of the original flight date.
3.In case of flight cancellation or rescheduling due to weather and other force majeure situations, the passenger can rebook without any charges provided travel is made within 30 days of the original flight date. Credits can also be stored in the Travel Fund but with a charge since this is considered a cancellation.
4. In case of ‘denied boarding’ due to overbooking or medical reasons, the customer may rebook without panelty for travel within the next 30 days, store credits in Travel Fund without penalty, or get a full cash refund.
5. The fund works like a load in the sense that if the rebooked flight is of higher value than the stored credits, you can simply add to it to make a new booking. If the rebooked flight is of lesser value, the remaining amount in the Travel Fund can still be used within the validity period.
To find out more about this service, visit the Cebu Pacific website, any of the CebuPac ticketing offices and accredited travel agents, or call the 24-hour CEB reservations hotlines at (02) 702-0888, (032) 230-8888.
Blogging since 2004 and recently married to Mr Z. I can't live without coffee....and brown sugar.
Hi Ajay! Just wanted to ask the price of the name change fee. How much is it?
Dyanie, I was told name change fee is P1,200 per person, per sector. Cheers!
hello!
I’m one of the persons who admired of your services. Even though I heard a lot of negative comments from other customers, I still believe that this company is the best.
Hi,
I missed my flight last Jan 3. and today is Jan 21. and I book may ticket before dec 1. How can I refund my ticket ?
This is such a disservice to the consumer. The consumer should be able to choose between this and getting their money back. We had such a horrible experience with this when we had to cancel a booking that was made. Reservation was made for 3 persons and was paid for by just 1 of person. Total cost of tickets was around 8K. Cancellation was made for 2 passengers and we were charged around 650 per leg per person, which translates to 1,300 per person or 2,600 for both. In addition to this we were told that the travel fund would be named after each person and not after the person (Ms. Z) who paid for the whole fare. If Ms. Z wants the fund to be placed in her name, then she would have to ask the permission of the 2 other passengers even if she paid for the whole fare i.e. 3 tickets. Just amazing! What’s even worse is that you have only 90 days to use the travel fund, otherwise say goodbye to your money. I don’t even want to touch on the name change topic. By the end of everything, the fund would have nothing left in it because you’re charged so much for every little change. It’s a lose-lose-lose situation for the consumer. I wouldn’t mind this if the ticket was on promo, but tickets were bought at regular fares. I wonder if it’s the same with PAL?
This is not right. What happened to our consumer protection laws? This policy isn’t fair to consumers.
got a phone call from my friend just this morning, he was in cebu pacific rob galleria in ortigas to cancel flight to bangkok for next month March 8 to 10. Yesterday 2-15-10, i tried browsing your website.. (cebu pacific website) as far as i can remember… refund was being allowed, though it was not stipulated in what form. to make things short. My friend was told that a certain Php2,500.00 will be deducted one way for every Php10,000.00.. which means.. since we booked 2 flight.. we will be deducted Php10,000.00 also because for every individual that has a back and forth compuation would cost Php5,000.00 each. The worse part of this, i told my friend that to be able to enlighten my mind.. kindly ask the person he talked to.. to furnish him a copy of their policy regarding the amount that will be deducted… no policy was given to him instead, he was informed that it was a memo to employees that those amount will be deducted. What else… even if half of the amount will be deducted, we still cannot refund the remaining balance because according to them we have to do another booking so it wont get forfeited… HOLY GHOSTTTTTTTTTTT… We are asking for refund not rebooking. Can somebody from Cebu Pacific explain this to me?…
liza