Latest service from Cebu Pacific: a Travel Fund for cancelled, rebooked and rescheduled flights
Most passengers find it a hassle to rebook, reschedule or even cancel their flights. But a new service from Cebu Pacific solves the problem by giving travelling Juans new options. This is in the form of the Travel Fund it introduced effective December 1. The Travel Fund works like a cellphone load or virtual wallet where flyers can store the value of their unused airline tickets, to be credited for later use.
Also under the airline’s new rules, a person who is unable to use his/her airline ticket can now transfer it to another person, but will be charged with the corresponding name change fee.
In a meeting with travel bloggers, Cebu Pacific’s corporate communications team led by Ms. Viveca Singson said the travel fund program gives CebuPac customers more options. The idea of an electronic wallet is actually practiced by other low-cost carriers in the world but Cebu Pacific now holds the distinction of being the first one to introduce it in the country.
Some of the terms and conditions in the program:
1. In the case of flight rebooking or cancellation, the value of the unused ticket can be stored and used within 90 days of the original flight date, less the corresponding cancellation and other charges.
2. In case of flight cancellation or delay by at least three hours, the value of the ticket can be refunded or stored in the travel fund, without charges. The flight may then be rebooked without any charge for as long as travel is made within 30 days of the original flight date.
3.In case of flight cancellation or rescheduling due to weather and other force majeure situations, the passenger can rebook without any charges provided travel is made within 30 days of the original flight date. Credits can also be stored in the Travel Fund but with a charge since this is considered a cancellation.
4. In case of ‘denied boarding’ due to overbooking or medical reasons, the customer may rebook without panelty for travel within the next 30 days, store credits in Travel Fund without penalty, or get a full cash refund.
5. The fund works like a load in the sense that if the rebooked flight is of higher value than the stored credits, you can simply add to it to make a new booking. If the rebooked flight is of lesser value, the remaining amount in the Travel Fund can still be used within the validity period.
To find out more about this service, visit the Cebu Pacific website, any of the CebuPac ticketing offices and accredited travel agents, or call the 24-hour CEB reservations hotlines at (02) 702-0888, (032) 230-8888.