Comments on: Worst service ever : Tempura Japanese Grill

By: Noel D. Bauno

Noel D. Bauno — Thu, 24 Mar 2011 07:42:34 +0000

thanks for all of your comments guys, now i feel so very much excited to be part of this restaurant, this i a very much exciting challenge to me to make your expectations more positive. i will be your waiter(server) soon. i will do my best to give you a good, fast, relaxing and comfortable service as possible. i hope i will be given a chance to be part of them soon. before anything else happen.. hehehe

By: tino

tino — Sat, 24 Jul 2010 16:20:01 +0000

I also agree with your observation regarding the service of tempura.

We ate at Tempura Trinoma Branch and found out that there was a long strand of HAIR inside our order of their seafood stew on a sizzling plate(I forgot what it is called . We informed the waiter of what we found and he promptly brought it to the kitchen. When it was time to pay, we asked them to remove that particular order from the bill. What the waiter did was bring the dish back to us from their kitchen and accused us that we intentionally planted the hair on their dish.

If you are concerned about the cleanliness of what your eating, I suggest that you try to avoid eating at Tempura Trinoma Branch.

By: foodnetwork2010

foodnetwork2010 — Wed, 09 Jun 2010 03:16:42 +0000

I agree, Few years back their food and service are worst than ever but they changed now. Food and Service are okay now. Their Holy Cow and Flavors of China are better restaurants. Affordable and staff are friendly. In know somebody there in HR but I think she resigned already. May reservation pa kami nun. Like Vinnie said, the owners of these restaurants have bad attitude. Para daw kc magnanakaw ang tingin sa tao nila and grabe management politics particularly daw iyong mga lumang employees. I hope they change now for the betterment of their company.

By: hanna

hanna — Fri, 23 Apr 2010 09:26:58 +0000

I agree with you. I’ve eaten at their branches in ATC and Mall of Asia and they were both equally slow in serving our orders. One time in ATC, our coffee jelly order arrived swimming in its nonexistent whipped cream. Add to that the fact that our main dish arrived waaaaay before the appetizer.

By: vinnie

vinnie — Tue, 20 Apr 2010 18:11:35 +0000

I haven’t eaten at tempura since they newly opened a few years back. I thought they’re food was pretty bad compared to Teriyaki boy at Morato at the time. I don’t recall them taking a really long time to serve. Lately, I have tried Holy Cow a couple times, and it takes them an average of 30 minutes to serve. The food was ok. I just found out recently that these 2 restaurants are sister companies.

Besides the late service, I have been hearing bad things about the owners of the Tempura group of restaurants. These people have been serving us for a number of years now and have earned a lot from us since they keep expanding. So what kind of bad things do I know of them? They are very cocky and mean to others. This includes the blue collared people out there, working class and middle class people like us which also happen to be the reason of their success. The owners are known for confronting people just for getting in their way. They think of themselves above others and treat others like crap. Knowing that Tempura, Holy Cow and Flavors of China are all under 1 group of owners, I will definitely stop eating at these restaurants.
I hope you all will think twice before eating at these restaurants. Besides bad service, bad hygiene, there’s also a really bad personality behind it all.

By: docgelo

docgelo — Sat, 03 Apr 2010 02:32:04 +0000

this is such a bad experience. i have only dined once in their tomas morato branch but thankfully, i had no hassle then…. i think regardless of the type of food place- whether upscale or fastfood, service, cleanliness and taste should not be compromised.

By: ajay

ajay — Sun, 21 Mar 2010 13:39:37 +0000

Hi John. Am now more wary of eating in “fastfood” Japanese restos… I’d rather eat in full-scale dining places, like Kimpura My impression of Tempura is that they don’t adhere to any standards of cleanliness and service, or maybe they just need to set their house in order, judging from the negative reviews all over

By: John

John — Sun, 21 Mar 2010 13:24:34 +0000

When I read your post, I mistook Tempura for Kimpura! I’ve gone to Kimpura at Greenhills many times over the years and your post didn’t calculate for me because I can only say good things about Kimpura (although I’m sure they are pricier!) – until I realized I had the wrong restaurant! So in the end, I cannot really comment on Tempura since I’ve never been there. Hopefully the service issue was a one time glitch. However, it goes to show that one often has only one chance to impress. Have you tried Teriyaki Boy? I went for the first time last week at the Katipunan branch. It was pretty good. Good service and clean.

By: eRLyN

eRLyN — Wed, 17 Mar 2010 03:35:40 +0000

tsk tsk, thanks for the info. theyre now on my not to eat resto list

By: Worst service ever : Tempura Japanese Grill | Barrio Siete

Worst service ever : Tempura Japanese Grill | Barrio Siete — Tue, 16 Mar 2010 23:59:10 +0000

[...] before, and I don’t know what happened along the way. It’s rare that i RANT, but when I do, my Kamote Award for Worst Service and Sanitation by a restaurant chain goes to ….. Tempura Japanese [...]