SM Supermalls gives its shoppers a peek into the future with the introduction of SAM, a humanoid robot programmed to deliver a more personalized and efficient interaction with customers.
And the future is already happening today with the deployment of SAM in SM Megamall. SM Supermalls thus becomes the first-ever shopping chain to have an in-mall smart robot as a customer service alternative.
“We are proud to introduce SAM, our latest innovation deemed to further enhance the malling experience. SAM is easy to approach and has answers to everything SM mall-related, making shopping more seamless and fun for customers,” said Steven Tan, SM Supermalls COO.
Among SAM’s functions are to help with directions and provide mall information about the latest deals, promos and events in SM. It is equipped with advanced face recognition technology and can make personalized greetings to customers once they enter the mall. Customers can also chat with SAM through the SM Supermalls facebook page. It serves as a 24/7 online concierge that can provide information like branch locations, mall schedules and promos.
Photo shows moms and kids having fun testing the robot at yesterday’s launch in Eat Together Food Hall:
SAM was created in partnership with Cal-Comp Technology Philippines – a leading provider of electronic and original design manufacturing services.
SAM in SM Megamall could be found in Mega Atrium, Mega Fashion Hall and Bank Drive.
For more information, visit SM Supermalls on FB, Twitter and Instagram @smsupermalls or the official website at https://www.smsupermalls.com