Etihad Airways has launched a new mobile app for the iPhone as part of its Digital Guest Innovation Strategy and #FlyingReimagined philosophy.
The mobile app enables guests to organise and manage their journey with greater ease and functionality. “This is in line with our commitment to deliver excellence in every single guest interaction, be it face-to-face or on digital channels. Our innovative solutions ensure our guests enjoy a kind of service that is seamless and tailored to fit their needs,” Etihad’s Chief Commercial Officer Peter Baumgartner said in an official press statement.
With its trip management capability, the app empowers guests to organiz?e their journey including booking tickets, checking-in and viewing the status of their flight.
High resolution enhanced seat maps also give passengers a detailed layout of the cabin and their chosen seat.
Etihad has also partnered with Abu Dhabi Airports Company to enable passengers to navigate their way around Abu Dhabi International Airport using indoor maps – a first in the Middle East.
With the app, passengers can check in for their flight by using their mobile phone to simply scan their passport page. Guests can also pay for their tickets by scanning their credit card, eliminating the need to enter passenger details and payment information manually.
When booking, guests can compare multiple fare choices and upgrade options. In the ‘My Trips’ section guests can view all their past and upcoming trips, which are automatically linked to their Etihad Guest reward program account. Boarding passes can be viewed from the app or downloaded directly to iOS Wallet.
The app also offers a ‘countdown to take off’ feature to ensure guests arrive at the departure gate in plenty of time. Live flight status updates provide real time flight information enabling passengers’ family and friends to track their flight.
To promote the launching of the app, Etihad Airways guests will enjoy 10 per cent off flights and members of its loyalty program Etihad Guest will receive 250 bonus miles for every mobile booking made before 30 May 2016.
The new Etihad Airways iPhone app is now available for download via the App Store.